Terms and Conditions

Version 2, effective November 1, 2026

These terms are the contract between you and Gold Silver Global. Read them carefully. We have written them so that they can be understood without being a lawyer. If anything is unclear, write to us through the Contact form with the topic Legal.

1. Who we are and what these terms cover

Gold Silver Global (“GSG”, “we”) is an international marketplace for coins, bars, medals and collectible pieces in precious metals. It is operated by Gold Silver Global LLC, a Delaware limited liability company with its registered address at 8 The Green STE B, Dover, DE 19901, United States, and tax ID EIN 41-4225071.

These terms govern the use of the website and the app, sales of pieces between users, purchases you make directly from GSG and the services GSG provides. Together with the documents they refer to, they form a single contract, in particular

• the Privacy Policy and the Cookie Policy,
• the Claims and Disputes Policy,
• the Terms for Private Sellers and the Terms for Professional Sellers,
• the GSG Vault Custody Policy and the Shipping and Insurance Policy,
• Prohibited Products, Ancient Coins and Heritage, Identity Verification, Advertising and Ads and Use of Artificial Intelligence,
• the Fees page.

If a specific document governs a subject in more detail, that document prevails on what it governs.

2. Acceptance, age and capacity

You accept these terms when you create your account, make a purchase or post a listing.

To use Gold Silver Global you must be at least 18 years old, be of legal age under the law of your country or state and have the legal capacity to enter into contracts. If you act on behalf of a company, you represent that you have authority to bind it and the company is bound by these terms.

You may not use Gold Silver Global if you appear on an international sanctions list, if you reside in a country where GSG does not provide service or if the law of your country prevents you from doing so. Countries without service are indicated during checkout.

3. Your account

You can browse and fill your cart without an account. To pay, sell or sign up for a service you need an account, which you can open with your email and a password or with Google or Apple.

• Your information must be truthful and up to date.
• Each person or company has a single account, unless GSG authorizes otherwise.
• Keep your credentials safe. You are responsible for whatever is done from your account.
• If you suspect unauthorized use, let us know right away through the Contact form with the topic Other, or from My account.

You can close your account whenever you want from My account, once open transactions are closed and your balance has been withdrawn.

4. Seller tiers and labels

Each seller has one of these three tiers, which is shown on the listing and on their seller profile.

• Unverified Private Seller. An individual who has not yet verified their identity. May have up to €1,000 in total listed across all of their listings.
• Verified Private Seller. An individual whose identity GSG has checked.
• Verified Professional. A company or professional with declared business activity, whose identity and company GSG has checked.

If you sell on a regular basis or as an economic activity, you must register as a professional. Each listing states whether the seller is a private seller or a professional. When you buy from a private seller, the legal guarantee of conformity that consumer law reserves for purchases from professionals does not apply. On Gold Silver Global there is no right of withdrawal. What you have is protected payment, 5 days to file a claim and the authenticity guarantee.

Piece origin labels. “Brand new”, a new piece sold by a professional. “Pre-owned”, a second-hand piece. “From a collector”, a piece sold by a private seller from their collection. In addition, the “New listing” label accompanies each listing during its first 7 days.

5. Role of Gold Silver Global

GSG is an intermediary. It connects buyers and sellers, provides the catalog, manages protected payment through a licensed payment provider, handles claims and provides optional verification and custody services.

When you buy from another user, the sales contract is made between you and that seller. GSG is not a party to that contract and is not the owner of the piece. The seller is responsible for the piece, its description and its shipping, without prejudice to GSG's own obligations under these terms.

GSG sells directly in these cases.

• Pieces from its own stock. The product page says “Sold by Gold Silver Global”. In that case GSG is the seller and assumes all the obligations of a professional seller.
• You sell directly to GSG. If you sell your piece to GSG, GSG is the buyer and the terms of that page apply.

With GSG Vault Full, GSG catalogs, lists and manages the sale on behalf of and for the account of the owner of the piece, who remains the seller.

GSG reviews listings before publishing them, but only physically verifies the pieces that go through a GSG Verified, GSG Vault Custody or GSG Vault Full service.

6. Closed catalog and listings

On Gold Silver Global the seller does not create product pages. They choose their piece from the GSG Encyclopedia catalog, searching by text or by photo, and confirm that it is that piece. They then indicate the condition, the extras from the closed list, their photos, the price, the quantity and the shipping terms. The listing title is generated by the platform from the catalog entry.

If the piece is not in the catalog, the seller requests the addition of a new reference. GSG reviews it before publishing it. GSG may correct catalog and listing data when it is wrong or incomplete.

Order of listings. By default, listings are sorted by relevance, which combines the newness of the listing, its sales and the seller's rating. If a listing holds a preferred position because the seller has paid for it, you will see it identified with a visible label. You can change the order by price, by mintage, by most recent and by the other options in the listing.

Automatic translation. The seller's free-text description may be shown automatically translated into your language, with the note “Automatically translated, see original”. If there are differences, the original prevails.

7. How to buy

1. You add the piece to your cart. You can buy from several sellers in a single payment. The cart groups pieces by seller, each group with its own shipping.
2. At checkout you choose the address, the shipping and the payment method. The cart shows you the total amount, with taxes, shipping and insurance, before you pay.
3. By clicking “Pay” you place an order with an obligation to pay. The contract is concluded when your payment is confirmed and you receive the confirmation email.
4. Adding a piece to the cart does not reserve it. It can be in several people's carts at the same time, and whoever pays first gets it. The product page shows this with the notice “In a cart”.
5. The seller ships the piece within the dispatch time stated on the product page and uploads the tracking number.

If the seller does not ship within the stated dispatch time, you can cancel the order from My account and recover the full amount.

8. Three prices and payment methods

Each product page shows three prices, depending on how you pay.

The difference reflects the cost of each payment method and is borne by the buyer when choosing how to pay. The seller always receives the same amount.

We accept your GSG account balance, bank transfer, card (Visa and Mastercard), Apple Pay and Google Pay at the card price, and PayPal. Other methods will be shown only when they are active. We do not accept checks or offer financing.

Your account balance and payments are handled by a licensed payment provider, under its own terms, which you accept when you pay.

9. Payment limits and ownership

The limits also apply to their equivalent in other currencies. Above them, bank transfer is mandatory.

Payment must be made from an account, card or wallet in the buyer's name. Third-party payments are rejected and returned to the source.

10. Identity verification

To buy for €200 or more (or the equivalent in dollars or another currency) you must verify your identity before confirming the purchase.

To sell, you must verify your identity before posting your first listing, except as an Unverified Private Seller, who may have up to €1,000 in total listed. It is also required to withdraw your balance.

Verification asks for your identity document or passport, a check that you are the person in the document and, where applicable, your tax ID (EIN, TIN or the one from your country). Professionals also provide their company documentation and a bank account in their name.

GSG and its verification provider may ask you for additional information, check sanctions lists, suspend transactions until what was requested is provided and report to the authorities whatever the law requires. The details are in Identity Verification.

11. Taxes, shipping and insurance

The prices on product pages do not include taxes or shipping. Taxes (for example, sales tax in the US, EU VAT, its UK equivalent, GST or consumption tax) and shipping are calculated according to the country of delivery and shown in the cart, before you pay. What you pay is the cart total.

If the shipment crosses a customs border, import duties and clearance fees may apply. Unless the cart expressly includes them, they are collected by the carrier or customs on delivery and are for your account.

Shipping is not free. Its cost depends on the destination and is shown in the cart. All shipments are insured until confirmed delivery, and the cost of the insurance is also shown in the cart. If a piece is lost or arrives damaged, it is handled under the Shipping and Insurance Policy and the Claims and Disputes Policy.

Your own tax obligations, for example if you resell, depend on your country. Consult a tax professional in your country.

12. Currencies

You can view prices in the currency you choose. Equivalents in other currencies are indicative.

If you pay in a currency different from the seller's, the cart shows you the price already converted, and the currency conversion is for your account. The seller is paid in the currency they declared, with no exchange costs. Fees charged by your own bank are at your expense.

13. Protected payment

Every purchase paid within Gold Silver Global comes with protected payment. Your money is deposited with the licensed payment provider, in an account separate from GSG's, and does not reach the seller until the protection period ends.

The protection period runs from confirmed delivery and depends on the seller and on whether the piece goes through GSG Vault.

If you do nothing, the payment is released to the seller when the protection period ends. If you open a claim, the release of the payment is paused until it is resolved.

A payment made outside Gold Silver Global has no protected payment or any other GSG protection, and also breaches these terms.

14. Delivery confirmation

When tracking marks the piece as delivered, we notify you by email so that you can confirm delivery in My account. If you do not confirm it within 3 days of the carrier marking it as delivered, delivery is deemed confirmed and the deadlines start to run.

15. Claims

Unboxing video. To file a claim you need a continuous, uncut video of the package being opened, from the sealed package to the piece. Without an unboxing video there is no claim, except when the piece has not been received.

Returns. If GSG authorizes a return, you have 7 days to hand the piece to the carrier.

Expert appraisal. If an expert appraisal is needed, it is paid by whoever loses the claim.

Resolution. GSG examines the evidence from both parties and resolves with a reasoned decision. It may release the payment to the seller, order a full refund, a partial refund or the reshipment of the piece. A drop in the metal price is never grounds for a claim.

The entire procedure, with its deadlines and its effects on the seller's fee, is in the Claims and Disputes Policy. Filing a claim with GSG does not prevent you from going to court or using any other remedy the law gives you.

16. Authenticity guarantee

Counterfeit, 30 days from confirmed delivery. During that period you can file a claim if a piece you bought on Gold Silver Global turns out not to be authentic. If the counterfeit is confirmed, you are refunded the full amount, including the return shipping and the price difference of the payment method you used.

The claim is opened from your order, within the platform, with protected payment on your side.

Evidence may be the report of a recognized grading company (PCGS, NGC, CAC, ANACS, ICG or NCV) or GSG's verification. Not an authenticity claim are a drop in the metal price, damage caused after receiving the piece or a defect that the listing described.

[Read the Authenticity Guarantee in Help]

17. Withdrawal and legal guarantee

On Gold Silver Global there is no right of withdrawal. What you have is protected payment, 5 days to file a claim and the authenticity guarantee. The rule is the same if a private seller sells, if a professional sells or if GSG sells directly.

This does not limit the rights that the mandatory law of the consumer's country of residence does not allow to be excluded.

Legal guarantee of conformity. Between private sellers there is no legal guarantee of conformity. When you buy from a professional as a consumer, the seller is responsible for the conformity of the piece for the period set by the law of your country.

18. Services for sellers

GSG offers three optional services. Their exact figures are on the Fees page and their rules in the GSG Vault Custody Policy.

• GSG Verified. For private sellers only. The buyer requests it from the product page, before paying. The seller sends the piece to GSG, which physically verifies it and ships it to the buyer with the GSG Vault seal. The cost is shared between buyer and seller.
• GSG Vault Custody. The seller sends the piece to GSG before selling it. GSG verifies it, stores it insured in the GSG Vault strongroom and the listing goes out with the GSG Vault seal. When it sells, GSG ships it to the buyer. You can also leave a piece in custody without selling it, with the listing paused, paying the standard custody fee.
• GSG Vault Full. Everything above and, in addition, GSG catalogs, photographs, lists and sells the piece on behalf of the owner.

Custody. It is charged in 180-day periods, with no proration. The first 30 days are free of charge. Each period costs 1 % of the insured value, with a cap per piece. Cases and boxes also pay for space and handling. Insurance is included up to €12,000 per piece. Above that, GSG gives you a quote. The owner always keeps ownership of their pieces. If custody fees are not paid, what is provided in the GSG Vault Custody Policy applies.

If a piece does not pass verification, it goes back to the seller with a report of the reason, the sale is canceled at no cost to the buyer and the service is charged according to Fees.

19. Commissions and fees

The buyer is not charged a commission. They pay the price of the piece according to the payment method, taxes, shipping, insurance and, if they request it, their share of the GSG Verified service.

The seller pays a commission on each sale. The figures are always on the Fees page. The private seller pays the professional rate plus 3 points, on each of the routes.

GSG gives notice of any change to Fees 30 days in advance. Sales closed before the new date are settled under the previous version.

20. Offers

The seller can activate the “Make an offer” button on their listing and set the maximum price reduction they accept.

• The minimum reduction in an offer is 5 %.
• An offer below the seller's margin is automatically rejected.
• The seller has 2 days to accept, reject or counteroffer, with a maximum of 3 rounds. If they have automatic acceptance on, an offer within their margin is accepted on its own.
• To make an offer you need an account and must leave a payment method. If you left a card, the charge is made when the offer is accepted. If you chose bank transfer, you have 2 days to pay from acceptance.
• The piece is not reserved. If you left a card, the charge is made when the offer is accepted and the purchase is closed at that moment. If you chose bank transfer, the piece stays on sale until your payment arrives, and whoever pays first gets it.

An accepted offer is a purchase with an obligation to pay and with all the protections of these terms.

21. Messages and questions

You can ask public questions under the product page, which the seller answers in full view of everyone, and send private messages to the seller with the Contact button.

The following are not allowed in questions and messages

• sharing phone numbers, emails, social media, bank accounts or external links,
• proposing payments or sales outside Gold Silver Global, or in-person sales,
• asking for lower prices by message. That is what the “Make an offer” button is for, if the seller has activated it.

An automatic filter removes contact details. GSG may review messages to prevent fraud and to resolve claims. Do not put personal data in public questions.

22. User content and removal upon notice

You are responsible for what you post, whether photos, descriptions, questions, reviews or messages. It must be truthful, your own or authorized, and respect the law and the rights of third parties.

By posting it, you grant GSG a worldwide, non-exclusive, royalty-free license to host it, display it, translate it, adapt it to the formats of the website and the app and use it to promote your listings and Gold Silver Global, while it is posted and for the reasonable time needed to remove it from backup copies.

How to report unlawful content. Use the “Report” button on the listing, profile or message, or the Contact form with the topic Legal. State where the content is, why you believe it is unlawful, your name and your email, and declare that you are acting in good faith.

What we do. We review every notice with diligence, inform you of what we decide and notify the affected person with the reasons for the decision. Anyone who disagrees may appeal within the following 6 months, from My account or through the form. If you reside in the European Union, you can also turn to a certified out-of-court dispute settlement body.

Copyright. Copyright notices, including those under the US Digital Millennium Copyright Act (DMCA), are sent through the form with the topic Legal, with the information that law requires. The affected person may file a counter-notice. GSG terminates the accounts of repeat infringers.

GSG may stop processing the notices of anyone who frequently sends manifestly unfounded notices.

23. Prohibited conduct

The following are not allowed on Gold Silver Global

• selling prohibited or restricted products, counterfeits, undeclared replicas or pieces of unlawful origin,
• describing a piece in a misleading way or using photos that are not of the piece listed,
• manipulating prices, ratings or offers, or bidding and making offers on your own listings,
• paying or being paid outside the platform, or diverting buyers to other websites,
• using the platform to launder money, finance unlawful activities or evade international sanctions,
• opening false or bad-faith claims,
• harassing, insulting or threatening other users or the GSG team,
• creating multiple accounts to evade a suspension or a limit,
• breaching the security of the website or extracting data by automated means.

24. Suspension and closure

If you breach these terms or the law, GSG may, in a proportionate manner, reduce the visibility of a listing, remove it, suspend payments or functions, suspend your account or close it.

We will explain the reason, unless the law prevents it, and you may appeal the decision within the following 6 months. When an account is closed, GSG returns any remaining balance, after deducting what is owed and provided that no legal obligation prevents it.

25. Liability

GSG is liable for its own obligations, that is, for the operation of the platform, the management of protected payment and claims, its direct sales and the GSG Verified, GSG Vault Custody and GSG Vault Full services.

GSG is not liable for the performance of sales between users beyond what it assumes in these terms and in the authenticity guarantee. Nor is it liable for the purchase or sale decisions you make based on metal prices or the informational content of the website, or for losses caused by market movements.

Except in cases of willful misconduct or gross negligence, harm to life or health, or where the law does not allow liability to be limited, GSG's total liability for each claim is limited to the amount paid in the transaction in question, including shipping and insurance. In custody, GSG's liability extends up to the insured value of the piece, under the GSG Vault Custody Policy. To the extent permitted by law, GSG is not liable for lost profits or indirect damages.

Nothing above limits the rights granted to you as a consumer by the mandatory law of your country, or the warranties that the law of your state declares non-waivable.

If you act as a professional, you will indemnify and hold GSG harmless against third-party claims caused by your breach of these terms or of the law.

26. Intellectual property

The website, the app, the GSG Encyclopedia and its database, and the Gold Silver Global, GSG, GSG Vault and GSG Verified trademarks belong to Gold Silver Global LLC or its licensors. Third-party trademarks belong to their owners. The details are in the Legal Notice.

27. Privacy

We process your data according to the Privacy Policy and the Cookie Policy.

28. Governing law and courts

These terms are governed by the law of the State of Delaware and United States federal law.

If you are a consumer, you always keep the protection given by the mandatory law of your country of residence, which cannot be excluded by contract.

• European Union consumers. You may bring claims before the courts of your place of residence, and only there may GSG sue you.
• US users. The arbitration in section 29 applies.
• All other users. The courts of the State of Delaware have jurisdiction, unless the mandatory law of your country provides otherwise.

29. Arbitration for US users

This section applies only if you reside in the United States. It has no effect for consumers in the European Union or in any other country whose law prevents it.

First, an amicable attempt. Before starting an arbitration, the claiming party sends a written notice with its claim (you, through the Contact form with the topic Legal) and the two parties try to resolve it in good faith for 30 days.

Individual arbitration. If there is no agreement, any dispute arising out of these terms or the use of Gold Silver Global is resolved through individual, binding arbitration, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The place of arbitration is the State of Delaware, although you may request that it be conducted in writing, by telephone or by video. Fees are shared as those rules provide for consumer arbitrations. The Federal Arbitration Act applies.

Exceptions. Either party may go to the small claims court of its county, if the claim fits within it, and ask a court for urgent measures to protect its intellectual property rights.

Class action waiver. Claims are brought only on an individual basis, never as a plaintiff or member of a class, collective or representative action. If this waiver is not valid for a specific claim, that claim will not go to arbitration and will be resolved in court.

Opt-out. You may opt out of this section within 30 days of first accepting these terms, by notifying us through the Contact form with the topic Legal. Opting out does not affect any other part of these terms.

30. Dispute resolution for European Union consumers

If you are a consumer and reside in the European Union, in addition to the courts of your place of residence you can turn to the alternative dispute resolution bodies accredited in your country. The European Consumer Centres Network guides you free of charge on claims against companies in other countries.

If an alternative dispute resolution body forwards your claim to us, we will tell you whether we take part in the procedure.

31. Changes

GSG may change these terms to adapt them to changes in the law, the service or the market. We will notify you by email and on the website at least 30 days before they take effect, explaining what changes.

If you do not agree, you can close your account before that date, at no cost. If you keep using Gold Silver Global afterwards, you are deemed to accept the new version. Transactions in progress are governed by the version in force when they were concluded.

We may apply changes without that notice only when the law requires it or to address an unforeseen and imminent fraud or security risk, and we will tell you.

32. Languages

These terms are available in all ten languages of the website. If versions differ, the English version prevails, unless the mandatory law of your country provides otherwise.

33. General provisions

• If a clause is found to be void, the rest of the terms remain in force and the void clause is replaced by the closest valid one.
• GSG's failure to exercise a right at a given time does not mean waiving it.
• GSG is not liable for delays or failures caused by events beyond its reasonable control, such as disasters, general network outages or decisions of authorities.
• GSG may assign this contract to another company that takes over the service, notifying you beforehand and without you losing your rights. You may not assign it without GSG's authorization.

34. Contact

For any matter about these terms, write to us through the Contact form with the topic Legal. For orders and claims, use the topic Orders or open the claim from My account.

[Go to Contact]

Last updated October 2, 2026