Version 2, effective November 1, 2026
Your privacy matters. This policy explains what personal data we process when you use Gold Silver Global, what we use it for, who we share it with and what rights you have. It applies to the website, the app, the forms and the emails of Gold Silver Global.
1. Data controller
The controller of your data is Gold Silver Global LLC, a Delaware limited liability company, with its registered address at 8 The Green STE B, Dover, DE 19901, United States, and tax ID EIN 41-4225071.
For any privacy matter, write to us through the Contact form with the topic Privacy.
2. Data we process
| Type of data | Examples | Where it comes from |
|---|---|---|
| Account and contact | Name, username, email, phone, addresses, language | From you |
| Identity | Identity document or passport, date of birth, nationality, tax ID (EIN, TIN or the one from your country), facial check | From you and the verification provider |
| Business data | Company name, company tax ID, tax address, representatives | From you and public registries |
| Payments and payouts | Payment method used, last digits of the card, bank account for payouts, balance, settlements | From you and the payment provider |
| Transactions | Orders, offers, listings, sales, favorites, saved searches, My collection | From your use of the website |
| Communications | Messages, public questions, reviews, inquiries through the form | From you |
| Claims | Unboxing and packing videos, photos, verification reports, decisions | From you, the other party and GSG |
| GSG Vault Custody | Pieces deposited, insured value, photos, entries and exits | From you and GSG |
| Photos to identify pieces | The photos you upload to identify a coin | From you |
| Technical data | IP address, approximate country, device, browser, access logs | From your device, see the Cookie Policy |
| Communication preferences | Alerts, notices and emails you accept or decline | From you |
GSG does not store your full card number. The payment provider handles it.
The facial check is performed by the verification provider to confirm that you are the person in the document. If it involves biometric data, it is processed with your explicit consent and only to verify your identity.
3. What we use your data for and on what legal basis
The legal bases are those of the European Union General Data Protection Regulation (GDPR), which we also apply as a reference to all other users.
| Purpose | Legal basis (GDPR) |
|---|---|
| Creating and managing your account | Performance of a contract |
| Processing purchases, sales, offers, payments, shipments and settlements | Performance of a contract |
| Managing protected payment, claims and the authenticity guarantee | Performance of a contract |
| Providing GSG Verified, GSG Vault Custody and GSG Vault Full | Performance of a contract |
| Verifying your identity, preventing money laundering and checking international sanctions | Legal obligation |
| Invoicing and tax obligations | Legal obligation |
| Facial check with biometric data | Explicit consent |
| Preventing fraud, protecting the security of the website and of users | Legitimate interest |
| Moderating listings, messages and content and handling notices | Legal obligation and legitimate interest |
| Improving the website and measuring its use internally | Legitimate interest |
| Replying to your inquiries through the form | Legitimate interest or performance of a contract, as the case may be |
| Sending you alerts, news and seller offers | Consent |
| Sending you information about products similar to those you bought, when the law allows it | Legitimate interest, with an unsubscribe link in every email |
| Cookies that are not necessary | Consent |
| Defending GSG's rights against claims | Legitimate interest |
When the basis is legitimate interest, we have checked that your rights do not override it and you can object. When it is consent, you can withdraw it at any time, without affecting what was processed before.
If you do not give us the data needed for a contract or to comply with a legal obligation, we will not be able to provide you with that service.
4. How long we keep your data
| Data | Period |
|---|---|
| Account and profile | As long as your account is open. When you close it, we delete or anonymize it, except for what we must keep for another reason in this table |
| Identity verification and money laundering prevention | The period required by the applicable anti-money laundering rules, at least 5 years from the end of the relationship or from the transaction |
| Orders, invoices and payments | The period required by the tax and commercial rules applicable to each transaction |
| GSG Vault Custody | While the piece is in custody and, afterwards, the applicable anti-money laundering period, at least 5 years |
| Claims, videos and reports | While the claim lasts and, afterwards, the limitation period of any actions that may arise |
| Messages and questions | While your account is open and, if they are part of a claim, as long as it lasts |
| Inquiries through the form | The time needed to handle them and the limitation period of any actions that may arise |
| Job applications | While a position matching your profile may open, or until you ask us to delete them |
| Commercial communications | Until you withdraw your consent or unsubscribe |
| Security logs | 12 months, unless needed to investigate an incident |
| Cookies | The period stated in the Cookie Policy |
5. Who we share your data with
We do not sell your personal data. We share it only with those who need it to provide the service or when the law requires it.
- The other party to the transaction. The seller sees your username and your country. When you pay, they receive your name and shipping address to send you the piece. The buyer sees the seller details required by law, in full if the seller is a professional.
- The licensed payment provider, which handles payments, balance, protected payment and settlements.
- The identity verification provider.
- Carriers and insurers, to ship and insure the pieces.
- Technology providers, such as hosting, email, customer support or security, who process data on behalf of GSG and under contract.
- GSG's lawyers, auditors and insurers, when needed.
- Authorities tax, judicial, law enforcement or anti-money laundering, when the law requires it.
- A possible successor, if GSG sells or transfers its business, which will be bound by this policy.
6. International transfers
Gold Silver Global LLC is in the United States, so your data is processed there. Some providers may process it in other countries.
For data of users in the European Union, the European Economic Area, the United Kingdom and Switzerland, we apply the safeguards that their rules require. When a recipient is certified under the EU-US Data Privacy Framework and its extensions for the United Kingdom and Switzerland, we rely on that certification. In all other cases, we sign the standard contractual clauses approved by the European Commission and their UK and Swiss equivalents, with additional measures where needed.
You can ask for information about these safeguards through the form with the topic Privacy.
7. Your rights
If you reside in the European Union, the European Economic Area, the United Kingdom or Switzerland
You have the right to
- access your data and obtain a copy,
- rectify inaccurate data,
- erase your data,
- restrict its processing,
- receive your data in a commonly used format (portability),
- object to processing based on legitimate interest and, always, to the sending of commercial communications,
- not be subject to decisions based solely on automated processing that significantly affect you,
- withdraw your consent at any time.
You can also lodge a complaint with the data protection supervisory authority of your country of residence, of your place of work or of the place where you believe the infringement occurred. In the United Kingdom it is the Information Commissioner's Office and in Switzerland the Federal Data Protection and Information Commissioner.
If you reside in California
The California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), grants you these rights.
- Right to know what personal information we collect, from what sources, for what purposes and to whom we disclose it.
- Right of access to a copy of your information.
- Right to delete it.
- Right to correct it if it is inaccurate.
- Right to opt out of the sale or sharing. GSG does not sell your personal information or share it for cross-context behavioral advertising, and has not done so in the last 12 months.
- Right to limit the use of your sensitive information. We use sensitive information (such as your identity document or your account login credentials) only for the purposes permitted by law, such as verifying your identity, preventing fraud and providing the service.
- Right not to be discriminated against for exercising your rights.
In the last 12 months we have collected these categories of personal information, for the purposes and with the recipients described in sections 3 and 5.
| CCPA category | Examples |
|---|---|
| Identifiers | Name, email, address, IP, username |
| Customer records | Phone, partial payment data, bank account for payouts |
| Commercial information | Purchases, sales, offers, pieces in custody |
| Internet activity | Browsing on the website, searches, interaction with listings |
| Approximate geolocation | Country or region inferred from the IP |
| Audio and visual information | Photos and unboxing or packing videos |
| Professional information | Business data of the professional seller |
| Sensitive information | Identity document or passport, account login credentials |
| Inferences | Preferences inferred from your browsing to show you similar pieces |
You can exercise your rights yourself or through an authorized agent, who must prove your authorization.
If you reside in another US state with a privacy law
If you reside in a state with a comprehensive privacy law, such as Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Delaware or New Jersey, you have, under the terms of that law, the right to access your data, correct it, delete it, take it with you and opt out of targeted advertising, the sale of data and profiling with significant effects. GSG does not sell your data or use it for targeted advertising.
If we deny your request, you can appeal our decision through the same form. If you disagree with the response to the appeal, you can go to the attorney general of your state.
If you reside in another country
We recognize the rights established by the data protection law of your country and, at a minimum, the rights of access, rectification and erasure.
8. How to exercise your rights
- From My account, you can view and correct your data, download a copy, manage your notices and delete your account.
- Through the Contact form with the topic Privacy, for any other right or inquiry.
To protect your data, we may ask you to confirm your identity before handling the request. Exercising your rights is free of charge.
| Where you reside | Response time |
|---|---|
| European Union, European Economic Area, United Kingdom or Switzerland | 30 days, extendable by another 60 for complex requests, with notice to you within the first 30 |
| California | 45 days, extendable by another 45 with notice to you beforehand |
| Other US states | 45 days, extendable by another 45 with notice to you beforehand, or the period set by the law of your state |
| Rest of the world | The period set by the law of your country |
9. Security
We protect your data with technical and organizational measures appropriate to the risk, such as encryption of communications and stored data, role-based access with logging of who accesses, strong authentication for the team and confidentiality agreements with providers.
No system is completely infallible. If a security breach affects your data, we will report it to the authorities and to you when the law requires it.
10. Automated decisions and artificial intelligence
We use automated and artificial intelligence tools to
- identify pieces from a photo, when the app arrives (until then, “What coin is this?” is a forum where the community answers),
- translate sellers' descriptions,
- sort listings by relevance and show you pieces similar to those you have viewed,
- detect possible fraud and filter contact details in messages,
- support the identity verification performed by the provider,
- calculate the encyclopedia's value forecasts, which are information and not an investment recommendation.
No decision that significantly affects you is made solely by automated means. Identity verification, account suspension, claims and the release of protected payment always go through a person. You can ask for a person to review any decision, explain your point of view and challenge it, through the form with the topic Privacy.
If one day we wanted to use your data to train our own artificial intelligence models, we will tell you beforehand and, when the law requires it, we will ask for your consent. The details are in the Use of Artificial Intelligence Policy.
11. Minors
Gold Silver Global is not directed at persons under 18 and we do not knowingly process their data. If we detect that a minor has opened an account, we close it and delete their data. In particular, we immediately delete any data of a child under 13, in accordance with the US Children's Online Privacy Protection Act (COPPA).
If you believe that a minor has given us their data, let us know through the form with the topic Privacy.
12. Changes to this policy
If we change this policy in a significant way, we will notify you by email and on the website at least 30 days in advance. Minor changes, such as corrections or clarifications, apply when published. At the top you will always see the version and the effective date.
13. Contact
For any privacy matter, write to us through the Contact form with the topic Privacy.
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Last updated October 2, 2026