Every piece travels with discreet packaging, tracking and insurance until confirmed delivery. Here is how it works.
Who ships the piece
It depends on the route the seller has chosen. The listing tells you before you buy.
- The seller. Packs the piece and ships it directly to your address.
- GSG Verified. If you request it from the listing before paying, the seller sends the piece to the GSG Vault strongroom, we verify it and ship it to you with the GSG Vault seal.
- GSG Vault Custody and GSG Vault Full. The piece is already in the GSG Vault strongroom and we ship it.
Shipping cost
Shipping is not free. Its cost depends on the delivery country and you see it in your cart before paying, together with insurance and taxes. If you buy from several sellers in a single order, each one ships separately and each shipment has its own cost.
If a claim is resolved in your favor because of a cause attributable to the seller, what you paid for shipping and insurance is refunded to you as well.
Discreet packaging
- On the outside, the package does not say what it contains or how much it is worth. No words such as gold, silver, coins or bars, and no mint logos.
- The piece goes in its capsule, case or sleeve, secured so it does not move, inside a rigid box.
- Damage caused by insufficient packaging is the responsibility of whoever ships.
Tracking on every shipment
All shipments carry a tracking number and delivery confirmation, and for high-value pieces a signature on delivery when the carrier offers it. We notify you of each step in your account and by email (Paid, Being prepared, Shipped, Delivered, Confirmed and Payment released).
Insurance until confirmed delivery
All pieces travel insured for their sale value until confirmed delivery.
- When GSG or a professional ships, insurance is included in the order and you see it in the cart.
- When a private seller ships, they arrange with their carrier a shipment insured for the value of the sale. Until confirmed delivery, the risk lies with the seller and their carrier, never with you.
Shipping time
Each listing states its dispatch time in business days, counted from when your payment is confirmed. If the seller does not state another, it is 1 business day. The listing shows you an estimated arrival date, which is only a guide, because transit depends on the carrier.
If the seller does not ship within their time, you can cancel the order from My account and get all your money back.
Confirmed delivery
Delivery is confirmed when you confirm it in your order or, if you do not, 3 days after the carrier marks it as delivered. From that day the deadlines to file a claim and the protection period are counted.
Videos of the packing and the opening
- The seller who ships records a continuous, uncut video from the moment they show the piece until they close the package, with the carrier's label visible.
- You record a continuous, uncut video of the opening, from the closed package with its label to the piece in view.
The opening video is required to file a claim. Without it there is no claim, unless the piece does not arrive.
[How to record the opening video]
If the piece arrives damaged or does not arrive
- It arrives damaged or contents are missing. File a claim within 5 days after confirmed delivery, with the opening video.
- It does not arrive. If tracking does not show delivery by the expected date, file a claim for a piece not received. Never confirm delivery of a piece you do not have.
[How to file a claim]
Failed deliveries
If you are not at home, follow the carrier's notice and pick up the package within the time they give you. If the package comes back because of something on your side (wrong address, absence without picking it up or refusal without reason), you pay for a new shipment, or you get back the amount of the piece minus the outbound and return shipping. If it fails because of the carrier or the seller, the new shipment costs you nothing.
Customs
On shipments between countries, the destination customs office may charge duties, import taxes and clearance fees, which are at your expense. If they can be charged at purchase, you see them in the cart and you pay nothing more on receipt. If not, the carrier charges you before handing over the piece.
Countries we do not ship to
We do not ship to countries, regions or persons subject to sanctions or embargoes of the European Union, the United Nations or the United States. When you choose the address, the website warns you if your country is excluded, and if a seller does not ship to yours you will see "This seller does not ship to your country".
[Shipping and Insurance, full terms]
Can't find what you're looking for?
Use the Contact form, topic Orders, or open the inquiry from your order. We reply by email.
[Go to Contact]