Buying at Gold Silver Global is straightforward. You choose the piece, you pay, and your money is kept as protected payment. It only reaches the seller once you confirm delivery and the claim period ends.
Who can buy?
Anyone of legal age under the law of their country. You can browse and fill your cart without an account. To pay you need an account.
For purchases of €200 or more (or the equivalent in your currency) you need to verify your identity. It is free and done only once.
[Verify my identity]
Steps to buy
1. Choose your piece Search by coin, series, mint or country, and filter by metal, year or seller level. Save pieces to your favorites and use "Notify me if it drops below" so we let you know when the price falls under the amount you choose.
2. Buy it or make an offer Add it to your cart at the listing price. If the seller has turned on "Make an offer", you can propose a different price (see below).
3. Review and pay In "Review order" you choose the address, the shipping and the payment method, and you see the total with taxes, shipping and insurance. The "Confirm and pay" button shows that exact total.
4. Receive and confirm Record a video of the package being opened and check the piece. If everything is fine, press "Everything is fine". If something is wrong, press "I have a problem" within 5 days after confirmed delivery.
The status of each piece
On the listing page and in the list you always see where the piece stands.
- Available. You can buy it now.
- Last piece. The seller has only one.
- In a cart. Someone else has it in their cart. It is still for sale.
- Sold. Notify me if another one is listed. Press it and we let you know if someone lists the same piece.
At Gold Silver Global no piece is reserved. It can be in several people's carts at the same time, and whoever pays first gets it.
Three prices, depending on how you pay
Every listing shows three prices.
| Balance or bank transfer | By card | PayPal |
|---|---|---|
| Lowest price | Intermediate | Reference price |
The difference reflects the cost of each payment method. You choose how to pay, and the seller always receives the same amount.
Payment methods
We accept your GSG account balance, bank transfer, Visa or Mastercard cards, Apple Pay and Google Pay (at the card price) and PayPal. We do not accept cash or checks, and we do not offer financing.
Payment must be made from an account in your name. Third-party payments are rejected and returned to the source.
Limits per purchase
| Payment method | Limit per purchase |
|---|---|
| Card, with purchase history at GSG | Up to €6,000 |
| Card, without purchase history at GSG | Up to €2,000 |
| PayPal | Up to €3,000 |
| Balance or bank transfer | No limit of its own |
The limits also apply in their equivalent in other currencies. Above them, bank transfer is required.
When the purchase is closed
The purchase is closed when your payment is confirmed. With balance, card, Apple Pay, Google Pay or PayPal the charge is immediate. With bank transfer, it is when the money arrives, and until then the order appears as "Payment under verification" and the piece remains for sale. If someone else pays first, we notify you and you get your transfer back in full.
Taxes, shipping and currency
Listing prices do not include taxes or shipping. Both are calculated according to the delivery country and you see them in your cart, before paying. Shipping is not free, and all shipments are insured until confirmed delivery.
If you pay in a currency different from the seller's, the cart shows you the price already converted. Currency conversion is at your expense. So are any fees charged by your own bank.
Make an offer
If the seller has turned it on, the "Make an offer" button lets you propose a different price.
- Your offer must be at least 5% lower than the listing price.
- The seller has 2 days to accept it, reject it or make a counteroffer, with a maximum of 3 rounds. Some sellers automatically accept offers within their margin.
- To make an offer you leave a payment method. With a card, the charge is made when the offer is accepted and the purchase is closed. With bank transfer, you have 2 days to pay from the acceptance.
- The piece is not reserved. If you pay by bank transfer, it remains for sale until your payment arrives.
An accepted offer is a purchase with an obligation to pay and with the same protections as any other.
Protected payment
Your money only reaches the seller once you confirm delivery and the claim period ends. In the meantime it is deposited with a licensed payment provider, in an account separate from GSG's.
After delivery you will see two buttons, "Everything is fine" and "I have a problem". If you press neither, the payment is released to the seller when the protection period ends. If you open a claim, the release stops until it is resolved.
[How we protect you when you buy]
High-value purchases
If you are going to buy for €5,000 or more, a member of the team can support you with the piece, the payment and the shipping. It is a help, not a requirement.
[Large purchases]
Can't find what you're looking for?
Use the Contact form, topic Orders. We reply by email.
[Go to Contact]