Version 2, effective November 1, 2026
At Gold Silver Global we use artificial intelligence so that you find what you are looking for sooner, so that you understand listings written in other languages and so that we can serve you better. This page explains where it is involved, within what limits, what it never does and what rights you have.
The principle
Artificial intelligence suggests, translates, summarizes and alerts. It does not decide about you. Any decision about your identity, your account, your listings, a claim or the release of a payment is always made by a person.
Where it is involved, the seven uses
- Identifying coins by photo, when the app arrives. Today “What coin is this?”, inside the Encyclopedia, is a forum where the community answers, and artificial intelligence is not involved. Soon, an app will do it automatically from a photo. It will compare your photograph with the Encyclopedia catalog and propose candidate pieces, without inventing entries or describing pieces that are not in the catalog.
- Locating the catalog entry when posting a listing. It helps the seller find their piece in the catalog by text or by photo. The final choice is always theirs and, if the piece is not there, they request it as a new reference.
- Tilt video generated from the photos. When available, it will be identified as generated and will not alter the shine, color or surface of the piece.
- Automatic translation. It translates the seller's free text and messages between users, always with the label “Automatically translated” and a link to the original. Catalog data, such as condition, finish or mint, does not go through the translator.
- Value forecast in the Encyclopedia. Entries may show a forecast of the piece's value in 2030 and 2035, with a moderate scenario and an optimistic one. It is calculated with models and reviewed by Gold Silver Global before being published. When there is not enough data, the entry says so. This information is not an investment recommendation.
- Customer support assistant. It answers from the Help center, the legal pages and the Encyclopedia entries, tells you which page it takes the answer from and passes you to a person as soon as it cannot find the answer or you ask. You will always know that you are talking to an automated assistant.
- Moderation with human review. It helps to sort listings, questions and messages and to flag possible breaches. The decision that affects a listing or an account is always made by a person.
What artificial intelligence never does
These four rules admit no exception.
- It does not write numismatic data or prices. Not a mintage, not a mint, not a year, not a value. That data comes from the catalog or from the seller.
- It does not enhance a photograph. It only straightens the framing and the perspective. It does not touch shine, color, contrast or surface, because in a metal piece that would be changing what you are judging.
- It does not decide any sanction on its own. No removal, limitation, suspension or closure is carried out without a person reviewing it.
- It does not hide what it generates. Every generated photo, video or text is identified as such.
Decisions that a person always makes
- The approval or rejection of your identity verification.
- The rejection or removal of a listing and any measure on an account.
- The resolution of a claim and of its review.
- The release, return or refund of a payment.
- The reporting of a transaction to the authorities.
Transparency
- Automatic translations, generated videos and value forecasts carry a visible label.
- The assistant introduces itself as an automated assistant and offers to let you speak with a person.
- When an automated tool has been involved in detecting a moderation case, the notice you receive says so.
Your data and artificial intelligence
- Only the data essential for each function to work is sent to it, in line with the principles of data minimization and data protection by design of Article 5 and Article 25 of the General Data Protection Regulation (GDPR).
- We do not send identity documents or bank details to our artificial intelligence tools. Identity verification is done by our payments and verification provider, with its own safeguards.
- We work with artificial intelligence model providers that act as processors, under contract and with the GDPR safeguards when data leaves the European Union. We require them by contract not to use your data to train their models.
- Data is kept for the time stated in the Privacy Policy.
Oversight and quality
Each use of artificial intelligence is recorded, with the function, the model and the result. We periodically review how the tools work to detect errors, bias and deviations, and we correct whatever is needed. Serious incidents are recorded and, when the law requires it, reported to the authorities. To organize this oversight we follow as a reference the NIST Artificial Intelligence Risk Management Framework (AI RMF).
Regulatory framework
European Union
- Regulation (EU) 2024/1689 on Artificial Intelligence. Gold Silver Global's uses fall in the limited risk category, with the transparency obligations of Article 50. We do not use high-risk systems of those listed in its Annex III. If a future function fell into that category, it would be assessed before being launched with the obligations the regulation requires.
- Regulation (EU) 2016/679, General Data Protection Regulation. Its Article 22 protects you against decisions based solely on automated processing that significantly affect you.
- Regulation (EU) 2022/2065, Digital Services Act. It requires moderation decisions to be explained and to indicate whether automated means were used.
United States
- NIST AI Risk Management Framework. A voluntary framework of the National Institute of Standards and Technology, which we use as a reference to identify and manage the risks of each function.
- California Consumer Privacy Act (CCPA), as amended by the CPRA. Its regulations on automated decision-making technology recognize, when that technology is used to make significant decisions about a person, rights of prior notice, of opt-out and of access.
- Section 5 of the FTC Act. It prohibits deceptive practices, including when describing what an artificial intelligence tool does. That is why this page says what ours does, and nothing more.
Your rights
If you live in the European Union
You have the right not to be subject to a decision based solely on automated processing that significantly affects you. Gold Silver Global does not make decisions of that kind, so that right is respected by design. You can also access your data, object to processing based on our legitimate interest under Article 21 of the GDPR and lodge a complaint with the data protection authority of your country.
If you live in California
Gold Silver Global does not use automated decision-making technology to make significant decisions about you. If it did so in the future, we would inform you beforehand and you could exercise your rights of opt-out and access.
Wherever you live
You can ask for a person to review any automatic result that affects you, such as a translation or an answer from the assistant, and ask us how artificial intelligence is involved in what concerns you. Write to us from the Contact form with the topic Privacy.
Changes to this policy
If we add a new use of artificial intelligence or change any of those described, we will update this page before launching it and will indicate it in the update date.
Gold Silver Global LLC, 8 The Green STE B, Dover, DE 19901, United States.
This document exists in several languages. If versions differ, the English version prevails, without prejudice to the rights that the law of your country grants you as a consumer.
Last updated October 2, 2026
This document is published in several languages. If versions differ, this English version prevails.