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Terms for Professionals

Terms for mints, shops and distributors on Gold Silver Global. Business verification, ranking, taxes, consumers and claims.

Updated 2026-11-01

Current text. Versión 1 · en vigor desde el 14 de septiembre de 2026

Version 2, effective November 1, 2026

These terms apply when you sell on Gold Silver Global as a professional, that is, as a mint, shop, distributor, refinery or any person or company that sells as an economic activity. They supplement the Terms and Conditions, the Claims and Disputes policy, the Privacy Policy and the other rules of the website. On matters specific to professional sales, these terms apply.

The service is provided by Gold Silver Global LLC, 8 The Green STE B, Dover, DE 19901, United States (“GSG”). These terms contain the information required by Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services (P2B Regulation).

1. What GSG does and what you do

GSG offers you the catalog, the listing, payment collection with protected payment, messaging with the buyer, the handling of claims and, if you contract them, the GSG Vault services. The sale is concluded between you and the buyer, and you are the seller toward the buyer for all purposes, including toward consumers.

2. Business verification

To sell as a Verified Professional you must complete business verification before your first listing. We will ask you for the following.

  • The company's legal name, address, phone number and contact email.
  • Commercial registry document or the equivalent from your country, and the incorporation document.
  • The company's tax number (EIN, TIN or the one from your country) and, if you sell in the European Union, your EU VAT number when you have one.
  • A valid ID or passport of the representative and proof that they can act on behalf of the company.
  • Identification of the beneficial owner, that is, of the people who own or control the company.
  • A bank account in the company's name.
  • Your declaration that you will offer only products and services that comply with applicable law.

We ask for this information to comply with anti-money-laundering rules and international sanctions, and with Article 30 of Regulation (EU) 2022/2065 (DSA), which requires marketplaces to know the professionals who sell to consumers. Your company's identification details are shown to buyers on your seller profile and in your listings. The full process is in Identity Verification.

If the details change, you must update them. If they are false or incomplete and you do not correct them when we ask you to, we may suspend your listings.

3. Catalog, listings and stock

  • Closed catalog. Each listing hangs from a reference in the GSG Encyclopedia catalog. You search for the piece by text or by photo and confirm the reference. The platform generates the title.
  • New references. If the piece is not there, you request the creation of a new reference. Ordinary review is free and there is a priority review at the cost stated in Fees.
  • Bulk upload. You can upload your catalog with the GSG CSV file. Each row is matched to the catalog and you confirm any doubts before publishing.
  • Quantity and stock. You can list with a quantity and, if you wish, with tiered pricing. You must keep your stock up to date.
  • Origin labels. As a professional you use “Brand new” for new pieces and “Pre-owned” for second-hand pieces. They must be truthful.
  • Launches. You can upload launch listings and pre-sale listings. For a pre-sale you state the expected shipping date and you meet it.

You undertake to describe truthfully, to disclose any alteration of the piece, not to state grades that do not appear on the label of a recognized certification company, to have the piece or to have its availability assured, and to respect Prohibited and Restricted Products and Advertising and Listings.

4. The three ways to sell

Each reference chooses its route and you can combine them. The figures for each route are on the Fees page.

  • Marketplace Only. You list, sell and ship directly to the buyer, with tracking, insurance and packaging video.
  • GSG Vault Custody. You keep ownership and send your stock to the GSG Vault strongroom. GSG receives it, verifies it, keeps it in insured custody and ships it to the buyer with the GSG Vault seal. The terms are in the GSG Vault Custody Policy.
  • GSG Vault Full. In addition to the above, GSG catalogs, photographs, writes the listings in the languages of the website and runs the sale. GSG never recommends a price to you and does not change it outside the rules we agree with you in writing.

5. Shipping and deadlines

If you ship yourself, you hand the package to the carrier within the dispatch time shown in your listing, counted in business days from when payment is confirmed, you upload the tracking number no later than the next business day and you record one continuous video of the packaging with the label visible. If you do not ship on time, the buyer can cancel the order and recover all their money. The full rules are in Shipping and Insurance.

6. Price, commission and payout

  • Price. You set it. The buyer sees three prices depending on how they pay, but you always receive the same amount.
  • Commission. It is calculated on your sale price, excluding shipping, insurance and taxes, with a minimum per order. The buyer is not charged commission. The figures are on the Fees page.
  • Protected payment and protection period. The buyer's money does not reach you until the protection period ends, which starts with confirmed delivery and lasts 5 days if you ship and 3 days if the piece was in GSG Vault. If the buyer does nothing, the payment is released when the protection period ends. An open claim stops the release until it is resolved.
  • Settlement. The released amount goes to your balance, after deducting the commission and the contracted services, and is settled into your company's account at the frequency stated in Fees, with the detail of each sale.
  • Currency. You are paid in the currency you declare, with no exchange costs for you. The buyer pays for the conversion.
  • Offers. You can turn on “Make an offer” and set your maximum price reduction. An offer proposes at least 5 % less. You have 2 days to accept, reject or counteroffer, up to a maximum of 3 rounds, or you can turn on automatic acceptance. An accepted offer is a binding sale.

7. Same price as on other channels

The price of a piece on Gold Silver Global cannot be higher than the price you yourself ask for that same piece on other websites, including your own, not counting shipping. The reason is commercial. The GSG buyer pays for the platform's protections and must not also pay a higher price for the same piece, and the platform cannot serve as a showcase for selling cheaper elsewhere. If we detect a higher price, we adjust the price of your listing, before or after the sale, and if it has already sold we refund the difference to the buyer, charged to your payout. If it happens again, we may close your account. This information is given in accordance with Article 10 of the P2B Regulation.

8. Ranking of results

In accordance with Article 5 of the P2B Regulation, we explain the main parameters that determine the order of listings.

  • Default order, “Relevance.” It combines the match with the search or category, the age of the listing (listings from the first 7 days carry the “New listing” label), the sales of the piece, the seller's rating and the quality of the listing (complete photos, correct data).
  • Orders chosen by the buyer. Price, mintage, most recent and the other options in the list. With these, relevance no longer counts.
  • Personalized carousels. On the home page, visitors who have been before see carousels such as “Recently viewed”, “Favorites” or “New for you”, based on what they have looked at on the website.
  • No payment for position. Today no seller can pay to rise in the results. If such a service ever exists, it will be identified with a visible label on each listing and described here before it is activated.

9. Criteria for treatment and GSG's own pieces

GSG applies the same rules to all professionals. GSG Vault services are offered to everyone on the terms published in Fees.

GSG may sell on the website pieces that it owns, for example those it buys with the Sell to GSG service. Those pieces follow the same rules of catalog, ranking, claims and protection as those of any seller, and are identified as sold by Gold Silver Global. Any different treatment that might exist will be described in this section, in accordance with Article 7 of the P2B Regulation.

10. Data you have access to

In accordance with Article 9 of the P2B Regulation.

  • You see. Your listings, sales, payouts, ratings and statistics (visits, favorites and conversion), and the buyer data needed to ship each order. You may use that data only to fulfill the order, not to send advertising.
  • GSG keeps. The data of all operations on the platform, which it uses to provide the service, prevent fraud, improve the catalog and produce aggregate statistics. GSG does not give other sellers data about your sales that would allow you to be identified.
  • After you close your account. You can download the history of your sales and payouts during the period stated in the closure notice.

11. Invoicing by country

Each sale generates its documentation. Who invoices and how depends on your country and the buyer's country.

Professionals established in the European Union

You issue the invoice to the buyer when EU VAT rules require it and you apply the scheme that corresponds to each piece (standard scheme, special scheme for investment gold or second-hand goods margin scheme). GSG makes the data of each sale available to you so that you can issue it. GSG invoices you for its commission and its services.

Professionals outside the European Union who sell to EU buyers

In some sales to EU consumers, EU VAT rules treat the platform as the supplier for tax purposes (Article 14a of Directive 2006/112/EC). In those sales GSG charges, declares and remits EU VAT and the sale is documented in accordance with that rule. In all others, what corresponds to your tax situation applies.

Professionals established in the United States

Invoices show your tax details (EIN or TIN and address). GSG invoices you for its commission and its services.

Rest of the countries

Invoices follow the rules of your country. GSG invoices you for its commission and its services.

12. Taxes

The taxes on your activity are your responsibility, under the laws of the countries in which you are obliged. That includes reporting your sales, applying the correct tax treatment to each piece and, where applicable, collecting and remitting the taxes on your sales. There are cases in which the law requires the platform to collect the tax in place of the seller.

United States

In the states where GSG acts as a marketplace facilitator under state law, GSG calculates, collects and remits the sales tax on sales made through the website to buyers in that state, applying the exemptions that each state recognizes, for example for certain investment metals. In those sales you do not collect the sales tax separately. In addition, an annual payment report (Form 1099-K) may apply.

European Union

In the cases described in the previous section, GSG charges and remits EU VAT as the supplier for tax purposes. GSG is also required to report to the tax authority the details of its sellers and their sales under Directive (EU) 2021/514 (DAC7).

Rest of the countries

The rules of your country and of the buyer's country apply.

We will ask you for the information needed to comply with these obligations. If you have questions about yours, consult a tax professional in your country.

13. Consumer rights

When you sell to a consumer, the consumer protection law of their country binds you as the seller. GSG helps you comply with it, but does not assume it in your place.

European Union consumers

  • No right of withdrawal. On Gold Silver Global there is no right of withdrawal, not even when a professional sells, and you do not have to offer it. What the buyer has is protected payment, 5 days to file a claim and the authenticity guarantee.
  • Legal guarantee of conformity. You are liable for any lack of conformity of the piece during the period set by the law of the consumer's country, under Directive (EU) 2019/771.
  • Prior information. Your company details, the final price and the shipping costs are shown to the consumer before paying.

United States consumers

You comply with Section 5 of the FTC Act, each state's consumer protection laws and the Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435). If you cannot ship within the stated time, you notify the buyer and offer them the option to cancel with a full refund.

All of this coexists with protected payment, the claim period (5 days from confirmed delivery) and GSG's authenticity guarantee (counterfeit, 30 days from confirmed delivery).

14. Diverting sales away from GSG is prohibited

It is prohibited to propose or accept that payment or delivery take place outside the website, to share contact details with buyers for that purpose, or to use listings, messaging or shipments (flyers, cards) to draw GSG buyers to other channels. If detected, GSG may remove listings, suspend or close the account and charge the commission on the diverted sale.

15. Restriction, suspension and closure

In accordance with Article 4 of the P2B Regulation and Regulation (EU) 2022/2065 (DSA).

  • Restriction or suspension. If GSG restricts or suspends your listings or your account, it tells you the reasons, with reference to the facts and to the rule that is breached, before the measure takes effect or at that same moment.
  • Account closure by GSG. We notify you at least 30 days in advance and with the reasons. That notice is not required when a law or an order of an authority requires closing sooner, when there are repeated breaches of these terms or when it involves fraud, counterfeiting, international sanctions or a serious risk to buyers.
  • Your response. You can clarify the facts through the internal complaint system. If the measure is revoked, your listings are published again.
  • If you close it. You can close your account whenever you want, once your sales and claims in progress are completed, your balance collected and your pieces in GSG Vault withdrawn or sold.

16. Changes to these terms

We will notify you of any change to these terms or to the fees at least 30 days in advance. During that period you can close your account if you do not agree. Sales concluded before the change date are settled under the previous terms. The notice is not required when a law or an authority requires changing sooner, or when the change responds to a risk of fraud or security. Changes never apply retroactively.

17. Professional claims and mediation

In accordance with Articles 11 and 12 of the P2B Regulation.

  • Internal complaint. If you disagree with a GSG decision (about a listing, a buyer claim, a restriction, a fee or the technical operation of the platform), submit your complaint with the Contact form, topic Sellers, or from your dashboard. It is free of charge. It is studied by a person other than the one who made the decision, it is resolved within a reasonable time and we tell you the result in writing, with its reasons.
  • Mediation. If the internal complaint does not resolve the problem, you can request mediation with independent mediators. GSG will participate in good faith in any attempt at mediation and will bear a reasonable share of its cost. Requesting mediation does not prevent you from going to court.

18. Governing law

If you are established in the European Union, you keep the rights granted to you by the P2B Regulation and the mandatory rules of your country. For everyone else, what is provided in the Terms and Conditions applies.

19. Contact

For any question about these terms, use the Contact form with the topic Sellers or Professionals.

This document is published in several languages. If versions differ, this English version prevails.

Last updated, October 2, 2026

This document exists in several languages. In case of discrepancy between versions, the English version prevails.