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Shipping and Insurance

Who ships each piece on Gold Silver Global, discreet packaging, tracking, insurance until delivery, timeframes, customs and countries not served.

Updated 2026-11-01

Current text. Versión 1 · en vigor desde el 14 de septiembre de 2026

Version 2, effective November 1, 2026

These rules apply to all shipments of pieces purchased on Gold Silver Global. They supplement the Terms and Conditions, the Claims and Disputes policy and the terms for sellers and for custody.

The service is provided by Gold Silver Global LLC, 8 The Green STE B, Dover, DE 19901, United States (“GSG”).

1. Who ships the piece

It depends on the route chosen by the seller. The listing tells you before you buy.

  • The seller sells and ships. The seller packs the piece and ships it directly to your address.
  • GSG Verified. If you request it from the listing page before paying, the seller ships the piece to the GSG Vault strongroom, GSG verifies it and ships it to you with the GSG Vault seal.
  • GSG Vault Custody and GSG Vault Full. The piece is already in the GSG Vault strongroom and GSG ships it.

2. Cost of shipping and insurance

  • Shipping is not free. Its cost depends on the delivery country and you see it in the cart before paying, together with the insurance and the taxes that apply.
  • If you buy from several sellers in one order, each seller ships separately and each shipment has its own cost.
  • What you pay for shipping and insurance is refunded to you in full if the claim is resolved in your favor for a cause attributable to the seller.

3. Discreet packaging

  • The outside of the package does not show what it contains or its value. No words such as gold, silver, coins or bars, no mint logos, and no GSG Vault brand.
  • The piece is protected in its capsule, case or sleeve, secured so that it does not move, inside a rigid box.
  • The shipping seller is responsible for the packaging protecting the piece. Damage caused by insufficient packaging is the seller's responsibility.

4. Mandatory tracking

  • All shipments go with a tracking number and delivery confirmation. For high-value pieces, with signature on delivery when the carrier offers it.
  • The shipping seller uploads the tracking number no later than the business day after handing the package to the carrier. Without tracking, the order does not move to Shipped.
  • Each status change is communicated to you in your account and by email (Paid, Being prepared, Shipped, Delivered, Confirmed and Payment released).

5. Insurance until confirmed delivery

  • All pieces travel insured for their sale value until confirmed delivery.
  • When GSG or a professional ships. Insurance is included in the order, you pay for it in the cart and it covers the piece until confirmed delivery.
  • When a private seller ships. The private seller contracts with their carrier an insured shipment for the value of the sale. Until confirmed delivery, the risk is the seller's and their carrier's, not the buyer's.
  • Shipments to the GSG Vault strongroom. Shipping to the strongroom is insured and paid for by whoever ships.

Confirmed delivery is the delivery that the buyer confirms or, if they do not, the one deemed confirmed 3 days after the carrier marks the shipment as delivered.

6. Seller's shipping time

  • Each listing states its dispatch time in business days, counted from when payment is confirmed. If the seller does not state another, it is 1 business day.
  • The listing page shows you an estimated arrival date, calculated with that time and the usual transit to your country. It is approximate, because transit depends on the carrier.
  • If the seller does not ship within their time, you can cancel the order and recover all your money.
  • Pre-sales state their expected shipping date in the listing.

7. Packaging and opening videos

  • The shipping seller records one continuous, uncut video from the moment they show the piece until they close the package, with the carrier's label visible.
  • The buyer records one continuous, uncut video of the opening of the package, from when it is seen closed with its label until the piece is in view.
  • The opening video is mandatory to file a claim. Without it there is no claim, except for a piece not received.

8. Damage, loss and pieces not received

  • Damaged piece or missing contents. File a claim within 5 days after confirmed delivery, with the opening video. If it is confirmed, you are refunded in full.
  • Lost piece. If tracking does not show delivery within the expected time, file a claim for a piece not received. If the shipment is deemed lost, you are refunded in full.
  • The insurance and the carrier are liable to whoever contracted the shipment, and GSG handles the claim with them when GSG made the shipment.

9. Failed deliveries

  • If you are not home, follow the instructions in the carrier's notice and collect the package within the time they give you.
  • If the package returns to the sender for a reason attributable to you (wrong or incomplete address, absence without collecting the package in time or refusal without cause), you pay for a new shipment. If you prefer not to receive it, the price of the piece is refunded to you, minus the outbound and return shipping costs.
  • If the shipment fails because of the carrier or the seller, the new shipment costs you nothing.
  • Check your address before paying. Once the package has been shipped, it is not always possible to change it.

10. Customs and import taxes

  • In shipments between countries, the customs authority of the destination country may charge duties, import taxes and clearance fees. They are the buyer's responsibility, under the rules of their country.
  • When the regulations allow those taxes to be collected at the time of purchase, you see them in the cart and you pay nothing more on receipt. If not, the carrier or customs charges them to you before delivering the piece.
  • If you refuse to pay the import taxes and the package returns, what is provided for failed deliveries attributable to the buyer applies.
  • The sender declares to customs the contents and the real value of the sale. It is prohibited to declare a lower value or to present the sale as a gift.
  • Some pieces need export licenses or are restricted. See Prohibited and Restricted Products.

11. Countries we do not ship to

We do not ship to countries, regions or persons subject to sanctions or embargoes of the European Union, the United Nations or the United States (OFAC), nor to destinations where the import of precious metals is prohibited. The list is reviewed when sanctions change.

When you choose the delivery address, the website warns you if your country is excluded. In addition, each seller states on their profile which countries they ship to, and if they do not ship to yours you will see the notice “This seller does not ship to your country”.

12. Regulations

  • European Union. Directive 2011/83/EU on consumer rights, regarding delivery and the transfer of risk.
  • United States. The FTC's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435).
  • International sanctions. EU Council regulations on restrictive measures and Office of Foreign Assets Control (OFAC) programs.

13. Contact

For any question about a shipment, use the Contact form with the topic Orders or open the issue from your order.

This document is published in several languages. If versions differ, this English version prevails.

Last updated, October 2, 2026

This document exists in several languages. In case of discrepancy between versions, the English version prevails.