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Legal document

GSG Vault Custody

How GSG Vault safeguards your pieces. Piece-by-piece custody, verification, insurance, 180-day periods, withdrawal, nonpayment and liability.

Updated 2026-11-01

Current text. Versión 1 · en vigor desde el 14 de septiembre de 2026

Version 2, effective November 1, 2026

These terms apply to every piece that enters the GSG Vault strongroom, whether with GSG Verified, with GSG Vault Custody, with GSG Vault Full or to store it without selling. They supplement the Terms and Conditions and, for sellers, the Terms for Private Sellers or the Terms for Professionals. The figures are on the Fees page.

The custodian is Gold Silver Global LLC, 8 The Green STE B, Dover, DE 19901, United States (“GSG”).

1. What GSG Vault custody is

It is the service by which GSG receives your piece, verifies it, stores it insured in the GSG Vault strongroom and, when it is sold or when you ask for it, ships it. The piece remains yours at all times. GSG has it on deposit, does not buy it and acquires no right over it, except the right to collect what is owed to it for custody on the terms of section 10.

2. The GSG Vault strongroom

Pieces are stored in the GSG Vault strongroom, a vault with restricted access, permanent surveillance, control of entries and exits and a record of every movement. For security, we do not publish its location. To ship a piece, we give you the delivery address and instructions in your account.

3. Allocated, individually identified custody

Each piece is registered in your name, with its own identification, photos and record, and is stored separately and identified piece by piece. It is not commingled with pieces of other customers or with those of GSG, it is not lent, it is not pledged and it is not used for any purpose other than custody. If GSG were to experience financial difficulties, your pieces would not form part of its estate.

In your account you can see at all times which pieces you have in custody, their status and their movements. That digital record is your proof of deposit.

4. Receipt and verification

  • Shipping to the strongroom. You ship the piece with tracking and insured, and shipping is at your expense. Until the strongroom confirms receipt, the risk is yours and your carrier's. Before accepting the deposit we may ask you for identity verification and a declaration about the origin of the piece.
  • Receipt. We open the package on camera, record its contents and notify you of arrival.
  • Verification. We check the metal, weight, dimensions, correspondence with the catalog reference and, if the piece is in a certified capsule, the authenticity of the certificate of the company that issued it. GSG's verification is not grading and does not assign grades.
  • If it passes verification. The piece stays in custody with the GSG Vault seal and its listing, if it has one, is published.
  • If it does not pass. We send you the report with the reason and the piece returns to you, with shipping at your expense. The service is charged anyway, according to Fees. If we suspect that the piece is counterfeit or of unlawful origin, we may keep it and report it to the authorities where the law requires.

5. Insurance

  • Every piece in custody is insured from when the strongroom confirms its receipt until it leaves it, against theft, loss and damage.
  • Insurance is included in custody up to €12,000 per piece.
  • For pieces of higher value, we send you a quote for additional insurance. Until you accept it, coverage for that piece is limited to €12,000.
  • The insured value is the price of your listing or, if the piece is not for sale, the value you declare when you deposit it. GSG may ask you to justify it if it does not correspond to the market value.

6. Custody fees by period

  • First 30 days at no cost. From when the strongroom receives the piece, custody is not charged for the first 30 days. It is a fixed rule.
  • 180-day periods. From day 31, custody is charged in 180-day periods, as a percentage of the insured value with a minimum and a cap per piece that are published in Fees.
  • No proration. Each period is charged in full on the first day of the period. The first starts on day 31 and the second on day 211. A piece that is sold on day 32 pays the full period. In your dashboard you see the date of the next period for each piece.
  • Cases and boxes. Pieces stored in a case or box also pay for space occupation per period and for handling when shipped, according to Fees. These two items are always paid, even when an offer leaves custody free of charge.
  • How it is charged. The amount of each period is charged to your balance or to the payment method you have registered. If the piece is sold, what is owed is deducted from the payout.

The fees for receipt and for each GSG Vault service are on the Fees page.

7. Custody without selling

You can leave a piece in the GSG Vault strongroom without putting it up for sale, with its listing paused. It pays the normal custody by period and has the same insurance. You can activate the listing whenever you want and it will go out already with the GSG Vault seal.

8. Sale and shipping to the buyer

When a piece in custody is sold, GSG packs it discreetly and ships it insured to the buyer, with tracking. The buyer pays for shipping and its insurance in the cart. The terms of shipping are in Shipping and Insurance.

While a piece is in custody, it can be sold only through Gold Silver Global.

9. Withdrawal of the piece

  • You can ask us to return your piece at any time from your dashboard, provided that it does not have a sale in progress.
  • Before it leaves, the custody periods and any other amount owed must be paid.
  • The piece is shipped insured and with tracking to the holder's verified address. Shipping, insurance and, for cases and boxes, handling are at your expense, according to Fees.
  • Pieces are not handed over in person or to third parties, except by order of a competent authority.

10. Nonpayment

  • If a custody period cannot be collected, we notify you and give you a deadline to pay it.
  • While the debt is unpaid, the piece cannot be withdrawn or sold outside an agreement with GSG, and its listing is paused.
  • Subsequent periods continue to accrue.
  • If the debt remains unpaid after the notices, GSG may, with prior written notice and in the manner and within the time limits permitted by applicable law, sell the piece to collect what is owed to it. Whatever remains after covering the debt and the costs of the sale is paid to you.

11. GSG's liability

  • GSG takes care of your pieces with the diligence of a professional custodian and is liable for their loss or damage while they are in the strongroom when it is due to a failure to act with that diligence.
  • Compensation is limited to the insured value of the piece.
  • GSG is not liable for the natural changes in pieces over time, such as the tone that silver takes on or milk spots, nor for defects the piece already had on entry, nor for a fall in the price of the metal or of the market while it is in custody.
  • GSG is also not liable for what happens during shipping to the strongroom, which is at your expense.
  • Nothing above limits the rights that the mandatory law of your country grants you as a consumer.

12. Custody in the United States

For depositors in the United States, custody is a bailment for hire and GSG acts as a warehouse under Article 7 of the Uniform Commercial Code (UCC). The digital record in your account serves as a non-negotiable warehouse receipt. GSG is liable under UCC 7-204 for the damages that would be caused by a failure to exercise the reasonable care of a diligent warehouse, and the collection rights in section 10 (a warehouse lien) are exercised in accordance with UCC 7-209 and 7-210. United States professionals may file, at their own expense, a UCC-1 financing statement on the pieces they have in custody as additional evidence of their title.

13. Contact

For any question about custody, use the Contact form with the topic Sellers or Orders.

This document is published in several languages. If versions differ, this English version prevails.

Last updated, October 2, 2026

This document exists in several languages. In case of discrepancy between versions, the English version prevails.